• You must be 18 years or older to access our website or purchase our products. 
• By using our services, you confirm that you meet this age requirement. 
• We reserve the right to verify your age before fulfilling any orders. 

2. Product Information 

• Alt nicotine pouches are tobacco-free products intended for adult nicotine consumers.
• Product descriptions and images on our website are for informational purposes and may vary slightly from the actual product.
• We strive to ensure that all product information is accurate, but we do not warrant that descriptions are error-free.

3. Ordering and Payment

• To place an order, add the desired products to your cart and proceed to checkout.
• You will be required to provide personal information, including your name, billing and shipping addresses, and payment details. 
• By submitting this information, you confirm that it is accurate and complete. 
• Payment must be made at the time of ordering.
• We accept various payment methods, which will be displayed at checkout.
• All prices are listed in GBP and include VAT where applicable.

4. Order Confirmation and Cancellation

• After placing an order, you will receive an email confirmation. 
• This confirmation does not signify our acceptance of your order; it is confirmation that we have received it. 
• We reserve the right to accept or decline your order for any reason. 
• If we cancel your order after payment has been received, we will issue a full refund. 

5. Shipping and Delivery

• We aim to dispatch orders promptly, typically within 1-2 business days. 
• Delivery times may vary depending on your location and chosen shipping method. 
• We are not responsible for delays caused by third-party carriers or events beyond our control. 
• Shipping costs will be calculated at checkout and are non-refundable once the order has been dispatched. 

6. Returns and Refunds 

• If you are not satisfied with your purchase, you may return unopened products within 14 days of receipt. 
• To initiate a return, please contact our customer service team with your order details. 
• Returned products must be in their original packaging and in resalable condition. 
• Once we receive and inspect the returned items, we will process a refund to your original payment method. 
• Shipping costs for returns are the responsibility of the customer unless the return is due to our error. 

7. Account Registration 

• You may create an account on our website to facilitate future purchases. 
• You are responsible for maintaining the confidentiality of your account information and password. 
• We reserve the right to suspend or terminate accounts that violate these Terms & Conditions. 

8. Intellectual Property 

• All content on our website, including text, images, logos, and product designs, is the property of Alt or its licensors. 
• You may not reproduce, distribute, or use any content from our website without prior written permission. 

9. Limitation of Liability 

• Alt shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. 
• Our total liability to you for any claim arising from your use of our services shall not exceed the amount paid for the product in question. 

10. Privacy Policy 

• Our Privacy Policy outlines how we collect, use, and protect your personal information. 
• By using our website, you consent to the practices described in our Privacy Policy. 

11. Governing Law 

• These Terms & Conditions are governed by the laws of England and Wales. 
• Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. 

12. Changes to Terms & Conditions 

• We reserve the right to update or modify these Terms & Conditions at any time without prior notice. 
• Changes will be effective immediately upon posting on our website. 
• Your continued use of our website constitutes acceptance of the revised terms. 

13. Contact Information

If you have any questions or concerns regarding these Terms & Conditions, please contact us:

• Email:  
• Phone:  
• Address: